SHIPPING

a. Within Austria
Shipping charges within Austria amount to EUR 5,00.

b. Within the European Union (EU)
Shipping charges within the EU amount to EUR 10,00.

Belgium, Bulgaria, Croatia, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Republic of Cyprus

c. Rest of Europe
Shipping charges outside the EU amount to EUR 15,00. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
 

You are responsible with ensuring to comply with laws and regulations of the country of destination. Mario Kiesenhofer does not have any responsibility on these additional charges that may apply.


Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

Albania, Andorra, Armenia, Azerbaijan, Bosnia-Herzegovina, Georgia, Gibraltar, Great Britain, Greenland, Iceland, Canary Islands, Kosovo, Liechtenstein, Macedonia, Montenegro, Moldova, Northern Ireland, Norway, San Marino, Switzerland, Serbia, Turkey, Ukraine, Belarus

d. Worldwide
Shipping charges outside Europe amount to EUR 25,00. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

You are responsible with ensuring to comply with laws and regulations of the country of destination. Mario Kiesenhofer does not have any responsibility on these additional charges that may apply.

Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

Please keep in mind that due to the The COVID-19 pandemic, the shipping may be impacted and it may not be possible to ship to all countries.

RETURNS
Consumers can withdraw from the contract concluded at a distance within 14 days of original purchase. However, we do not accept returns of artworks, since they are partly handmade fragile objects that are not suitable for return shipping.

If you wish to return an item, p
lease make sure that the goods you want to return have not been used or been damaged in any way and only send them back in new condition. The customer is responsible for all additional return shipping costs. Return shipping labels will not be provided. The additional or already paid customs duties and/or the additional VAT payment outside the EU due to an import into a third country (e.g. Switzerland) will not be refunded by us.

If you wish to return an item, please contact us with your order number via email at office[at]bureaukies[dot]com.